Issue Management & Resolution

Deal with club issues and challenges in half the time.

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Track, escalate and manage member, course and building issues:

  • Faster issue resolution
  • Improve member retention
  • Smoother operations

Digital Forms and Checklists

Knowing about member or course maintenance issues is the first step, build forms to collect information and log requests digitally.

Form Automation

Fix issues in the moment if a member is having a bad experience. Real-time escalation to managers based on triggers.

Sign-offs and follow-ups

Have members sign-off on policies or assign daily checklists to staff. Check their status and send a follow-up reminder when needed

A better way to resolve issues that’s easier on everyone.

  • Power cart not starting? Lot staff can log a maintenance request from their phone
  • Send a course marshall when a member flags a pace of play issue
  • VIP request during a tournament? Trigger an escalation to a manager

Built-in reporting and analytics

Need to justify capital expenditures or resources to the board? Report ongoing issues and trends.

Club-Wide Visibility

Audit incoming issues for trends and areas of focus. Look up individual entries or roll-up results and analyze, using built-in reports or Excel export.

Whether it’s a course maintenance issue or member complaints - get the tools to make it right.

More Features

Tournament registration form

Rentals and events form

Daily stock and inventory checklist

Building maintenance checklist

COVID-19 Waiver Form

Membership application form

Workplace health and safety

Power cart policy sign-off

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